Bad service by budget insurance

What a challenge to deal with budget insurance. Following our initial claim in January 2025, we were told on 12 February that to mitigate the claim for our TV that was damaged in a power surge, we’d need to have the TV evaluated by an expert company.

This we did and it was confirmed as being damaged by a power surge. We then submitted this proof on 3 March. To date we have had no response from budget.

We have followed up twice in writing to no avail.

Why would budget agree that if we could demonstrate that the damage to the TV was due to an electrical surge have they now totally ignored us.

Maybe it’s their policy to just ignore claims and hope we’ll go away.