ZM
Zenzile M

1 reviews | Active since Sept 2021

13 Oct 2022, 12:19

Bad service by budget insurance

It took my car to auto mustang in Benoni and it spend a month there and it was involved in a minor accident and they installed lights from Taiwan into german car Audi A4 they never put back my mudflip lip and the auto mustang took my back mat as well, i complained and they sent an assesor by the name of Marius Pretorius to check and he confirmed the faults and he said he is going to make an investigation and he never come back few hours later i was with Marius a guy called Johannes Moloi from Budget deposited R 500 in my bank account and say its for me to buy mudflip lips, i asked him why didn't the panelbeaters buy that he came with stories and they took off my right front airguide. Play far from Budget insurance and auto mustang benoni

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Replies (4)
Budget Insurance
Budget Insurance's reply13 Oct 2022, 12:24
Official
Hi  Zenzile,
   
That is concerning to hear, and we would like to apologize for the service and experience. 
   
Our team will be in contact with you to discuss your concerns.
   
Kind Regards, 
The Budget Insurance Team
ZM
Zenzile M's update13 Oct 2022, 12:36
Reviewer Update
They failed when i complained to them several times that lead to me canceling the insurance and join other insurance
Budget Insurance
Budget Insurance's reply13 Oct 2022, 12:44
Official
Hi Zenzile, 

We are disappointed to hear that, please kindly be advised that we have escalated your matter to the relevant department.

They will be in contact with you to discuss your concerns.

Kind Regards,
The Budget Team
ZM
Zenzile M's update11 Nov 2024, 13:58
Reviewer Update
False promise no one ever contacted me and i cancelled the useless insurance