Bad service Budget insurance

During March I bought a car and made the mistake of using Budget Insurance to insure my car. 19 of May my daughter reversed into a tree at a Pokemon get together. She made a statement at the police station. Monday 20th I put in a claim with Budget. Online notes were taken by consultant, whom did not know where Klerksdorp is. Took ages to eventually locate the panel beater in Klerksdorp. I was told it would take 7 to 8 working days. After numerous calls I finally get the Ok from Clyde on Friday 7th of June. Monday I am waiting for either a SMS, email or call. Nothing. I called the panel beater, they called Budget to only find out that the case is still with Clyde and not finalized. Today again I called, to only hear the same. I tried to speak to Clyde 'a senior but he or she was also not available. Because my daughter caused the accident I have to pay R5000 above my R3775 excess. 17 working days and still no result. In the meantime I have contracted the flu because of the window that is broken.