Bad Service and Misled

I’m extremely disappointed with the poor service received.

I requested comprehensive cover for my second vehicle which I wished to add to my existing policy. This was handled by Phumelele Manzi from the retentions team. However, the wrong cover was added. Despite multiple requests, I have not received the call recording as requested. This ongoing issue shows a lack of accountability, and I will be escalating the matter to the Ombudsman.

Regards Chandre