Bad service and high premium

Horrified by the service I received, customers retention dont care about clients. They were not willing to address my concerns or even speak with me. I sent an email to Mlungisi Mdluli on 28/12/19 no response to date. In the email I complained about the high premium on my 2016 Accent. I'm currently paying R1523. Which is expensive. I have two cars insured total monthly premium is R2400. I wanted to add a third car which I wont be doing. The quotation for the 3rd car plus the 2nd are almost equivalent to the accent hence I'm not happy. It's like I'm paying for two cars and it does not make sense as the accent is not even an expensive car. I called Budget on 03/01/2020, asked to speak to a retention consultant, the consultant did not even want to hear what I had to say. She was not willing to help me yet she was told about my dissatisfaction with the premium. Even if it ment reducing the car hire she did not care to provide a solution for me. I am saddened by this behaviour as I love Budget and have been loyal to the company because I was getting great service. I am very angry and very disappointed.