Bad Service and Attitute

My home was destroyed by the tornado on the 9th October 2017, I didn't get the support and service i deserve from my insurance company, it has been a frustrating and stressful experience to date. i have sent multiple emails to consultant handling my claim , and the process has been frustrating. I was told i will be given cash settlement as part of terms and conditions of the insurer, and today i received an email which said the previous contractors (which were taking short cuts and i was not happy with due to quality of their work) were going to finalise work today, i called insurance customer service and spoke to a rude consultant by the name of Keanu ****man, who started asking me questions which had nothing to do with my query, i asked him to put me through to the consultant handling my claim and he didn't bother to check if he was available and i asked him to leave a note for the consultant handling my claim (Clyde ) to call me back , he still gave me an attitude and told me he will call me tomorrow not today, he was rude, completely demeaning and unprofessional. i need this claim to be finalised ASAP because it has been delayed for far too long and i feel this was done deliberately to frustrate me.