Bad service

Good day

I don't even know where to begin with my complain,i'am very much dissapointed by the way budget is conducting their business very poor customer service from consultants to management,from the 17 of January i have been querying about my premium every one i talk to will promise to call me back after listening to the recording but ,believe you me till today i have never received a call from a single person ,am the one calling everyday and when you call asking to speak to the last person you spoke to you will hold for an hour until you terminate your call

to mention the few names of the people who failed to assist me from 17 January till today,i spoke to cabonia,Jennelle,samkelisiwe,yasheen,Rowen,and the guy who said he is a manager Henesh and will surely get back to me till today he has not called me ,yesterday i called asking to speak to him i holded for 30 minutes and i was told that they will send him an email to call me back he never did.And trust me every day i'am assured that i will be called with a feed back but it never happens

And every day when i call i have to start explaining my problem from the start because no one want to take responsibility and assist me

Shame on you guys i really am dissapointed and i don't know what is it that one must do to get you to do what Budget has hired you to do

Worse Regards, Shivutiso mathebula