Bad Service

My wife had a small incident with her car where she scratched the rear fender. I reported the incident immediately and created a claim against the value added product (scratch and dent cover). The claim was assessed and approved after which I received a call from a repair shop in Cape Town which is more than a 100 kms from where I live. I told the repair shop that it is totally impractical to take the car there and they reported this to Budget. I received an SMS afterwards (no attempt at human intervention) to “upload” a quote to the VAPs department. I researched the body repair shops in my area and got a quote from the shop with the best reputation. I sent this quote to Budget and asked for permission to continue with the repairs. It has been two weeks now and it has proved impossible to reach Budget by phone or email to query whether I can go ahead with repairs. Although a “call me” prompt on their website resulted in a call from Budget more than a day later, I was cut off without any resolution to my query.

I have not seen such poor service in a very long time.