HVdl
Hardus Van der linde
1 reviews | Active since Mar 2021
23 Feb 2024, 12:46
Bad Service
I have received really bad service from Budget insurance & their service provider (Auto Magic) that are in the panel beating industry. I am not happy with Budget insurance as the service received from them is terrible & unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
23 Feb 2024, 12:47Hi Hardus Van der linde,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply23 Feb 2024, 12:47
Official
Hi Hardus Van der linde,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
HVdl
Hardus Van der linde's updateReviewer Update
23 Feb 2024, 14:35Hallo
My problem has still not been resolved, I got a call from my Insurance Company but they could not manage to give me a solution regarding my complaint which still shows me that they do not give a proper service to their clients. If my car can not be given back to me (fixed) then I want a rental car & me as the client will not be held liable for any expenses involving the rental car as I do not have any transport now to work & back to home for the last 7 days, I need to ask a favor from a person to pick me up at my house & take me to work which I need to pay this person on a daily basis which is costing me a lot of money & I had to do this now for the last 7 days. I was told by the Panelbeating Company & my Insurance Company that my car will be ready for collection after 7 working days which is today & here I am with no car & even no parts was ordered as yet which tells me that the service provider my insurance is using is really a joke & can't provide a good service and the worst part of it all is that they make a lot of promises to a customer that they can't keep & I do not even want to talk about the poor service I received from Insurance Company the last few days...really poor service from the Call Centre & Management
My problem has still not been resolved, I got a call from my Insurance Company but they could not manage to give me a solution regarding my complaint which still shows me that they do not give a proper service to their clients. If my car can not be given back to me (fixed) then I want a rental car & me as the client will not be held liable for any expenses involving the rental car as I do not have any transport now to work & back to home for the last 7 days, I need to ask a favor from a person to pick me up at my house & take me to work which I need to pay this person on a daily basis which is costing me a lot of money & I had to do this now for the last 7 days. I was told by the Panelbeating Company & my Insurance Company that my car will be ready for collection after 7 working days which is today & here I am with no car & even no parts was ordered as yet which tells me that the service provider my insurance is using is really a joke & can't provide a good service and the worst part of it all is that they make a lot of promises to a customer that they can't keep & I do not even want to talk about the poor service I received from Insurance Company the last few days...really poor service from the Call Centre & Management
HVdl
Hardus Van der linde's update23 Feb 2024, 14:35
Reviewer Update
Hallo
My problem has still not been resolved, I got a call from my Insurance Company but they could not manage to give me a solution regarding my complaint which still shows me that they do not give a proper service to their clients. If my car can not be given back to me (fixed) then I want a rental car & me as the client will not be held liable for any expenses involving the rental car as I do not have any transport now to work & back to home for the last 7 days, I need to ask a favor from a person to pick me up at my house & take me to work which I need to pay this person on a daily basis which is costing me a lot of money & I had to do this now for the last 7 days. I was told by the Panelbeating Company & my Insurance Company that my car will be ready for collection after 7 working days which is today & here I am with no car & even no parts was ordered as yet which tells me that the service provider my insurance is using is really a joke & can't provide a good service and the worst part of it all is that they make a lot of promises to a customer that they can't keep & I do not even want to talk about the poor service I received from Insurance Company the last few days...really poor service from the Call Centre & Management
My problem has still not been resolved, I got a call from my Insurance Company but they could not manage to give me a solution regarding my complaint which still shows me that they do not give a proper service to their clients. If my car can not be given back to me (fixed) then I want a rental car & me as the client will not be held liable for any expenses involving the rental car as I do not have any transport now to work & back to home for the last 7 days, I need to ask a favor from a person to pick me up at my house & take me to work which I need to pay this person on a daily basis which is costing me a lot of money & I had to do this now for the last 7 days. I was told by the Panelbeating Company & my Insurance Company that my car will be ready for collection after 7 working days which is today & here I am with no car & even no parts was ordered as yet which tells me that the service provider my insurance is using is really a joke & can't provide a good service and the worst part of it all is that they make a lot of promises to a customer that they can't keep & I do not even want to talk about the poor service I received from Insurance Company the last few days...really poor service from the Call Centre & Management