GM
Gugu M
1 reviews | Active since Nov 2020
10 Nov 2020, 19:36
Bad service
4 weeks ago I was involved in a car accident and the person that bumped into me was actually quite remorseful and made sure that the third party claim was put in and so forth, how ever now her insurance is giving me problems in terms of them fixing their clients mess, i have not had any communication from them regarding what is the next step in them fixing my vehicle, I have sent emails of which no one ever responds to them, honestly this has me questioning if budget is the right kind of insurance
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Replies (2)
Budget Insurance's replyOfficial
10 Nov 2020, 20:21Good day Gugu,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply10 Nov 2020, 20:21
Official
Good day Gugu,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow.
Kind Regards,
The Budget Insurance Team
GM
Gugu M's updateReviewer Update
12 Nov 2020, 14:37Tuesday evening I went onto hello Peter to write a review about the terrible service I’ve received from Bidget insurance regarding my third party claim, to think that would help it seems now the insurance company is trying to cheat me, their client caused a massive hole on the left side of my vehicle and both doors do not open, there’s a large dent on the right back door from the impact of the car when it spun due to the accident No assessor was sent to assess my car and see how bad the damage from the accident was, yet I am told That they will only be paying R17000 for damage that amounts to R56300. I will definitely be canceling my policy with Budget because of the treatment that I have received during this entire ordeal, and I will also be taking this further to the Insurance Ombudsman. If this is how Budget insurance is trying to cheat me as the third party I wonder how many more others have had to endure such from the insurance
GM
Gugu M's update12 Nov 2020, 14:37
Reviewer Update
Tuesday evening I went onto hello Peter to write a review about the terrible service I’ve received from Bidget insurance regarding my third party claim, to think that would help it seems now the insurance company is trying to cheat me, their client caused a massive hole on the left side of my vehicle and both doors do not open, there’s a large dent on the right back door from the impact of the car when it spun due to the accident No assessor was sent to assess my car and see how bad the damage from the accident was, yet I am told That they will only be paying R17000 for damage that amounts to R56300. I will definitely be canceling my policy with Budget because of the treatment that I have received during this entire ordeal, and I will also be taking this further to the Insurance Ombudsman. If this is how Budget insurance is trying to cheat me as the third party I wonder how many more others have had to endure such from the insurance