kN
kelebogile N
1 reviews | Active since May 2026
12 May 2026, 14:42
Bad service
The worst experience of service. Over a month waiting to find out about a claim. Called to just be told did i understand a question an agent had asked me during my application. I think they need to properly explain a question for their clients so that they understand. Instead of making it to be something to deny a claim. It's just frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
12 May 2026, 14:48Good day Kelebogile,
We sincerely apologize for the frustration and delays you have experienced with your claim.
Please be assured that we have escalated your case to our Claims Team and requested that this matter be prioritized. They are reviewing the details to provide clarity and move the process forward as soon as possible.
We also appreciate your feedback regarding the clarity of the questions asked during the application process, and we will share this with the relevant team to help improve our service.
Thank you for your patience. The claims team will be in touch to discuss your claim further.
Kind regards,
The Budget Insurance team
We sincerely apologize for the frustration and delays you have experienced with your claim.
Please be assured that we have escalated your case to our Claims Team and requested that this matter be prioritized. They are reviewing the details to provide clarity and move the process forward as soon as possible.
We also appreciate your feedback regarding the clarity of the questions asked during the application process, and we will share this with the relevant team to help improve our service.
Thank you for your patience. The claims team will be in touch to discuss your claim further.
Kind regards,
The Budget Insurance team
Budget Insurance's reply12 May 2026, 14:48
Official
Good day Kelebogile,
We sincerely apologize for the frustration and delays you have experienced with your claim.
Please be assured that we have escalated your case to our Claims Team and requested that this matter be prioritized. They are reviewing the details to provide clarity and move the process forward as soon as possible.
We also appreciate your feedback regarding the clarity of the questions asked during the application process, and we will share this with the relevant team to help improve our service.
Thank you for your patience. The claims team will be in touch to discuss your claim further.
Kind regards,
The Budget Insurance team
We sincerely apologize for the frustration and delays you have experienced with your claim.
Please be assured that we have escalated your case to our Claims Team and requested that this matter be prioritized. They are reviewing the details to provide clarity and move the process forward as soon as possible.
We also appreciate your feedback regarding the clarity of the questions asked during the application process, and we will share this with the relevant team to help improve our service.
Thank you for your patience. The claims team will be in touch to discuss your claim further.
Kind regards,
The Budget Insurance team
kN
kelebogile N's updateReviewer Update
13 May 2026, 12:22After going through the Hello Peter reviews of budget insurance, I am very skeptical of their service. Most of the complaints are exactly what I experienced. 1. Racial profiling. 2. Lack of feedback. 3 Unprofessionalism, at least the senior agent was courteous.4 Making you feel like they are just stalling to decline your claim. 5. Trying to find fault with anything. I think comparing other insurances on HELLO PETER I realize that Budget needs to improve their service to their customers.
kN
kelebogile N's update13 May 2026, 12:22
Reviewer Update
After going through the Hello Peter reviews of budget insurance, I am very skeptical of their service. Most of the complaints are exactly what I experienced. 1. Racial profiling. 2. Lack of feedback. 3 Unprofessionalism, at least the senior agent was courteous.4 Making you feel like they are just stalling to decline your claim. 5. Trying to find fault with anything. I think comparing other insurances on HELLO PETER I realize that Budget needs to improve their service to their customers.