Bad Service

Because budget decided to debit my account before the debit order date. FNB has listed as a bad payer. not mentioned the time I spent phoning them and don't get any assistance. I phoned for 3 days and every time I was on hold for more than 30 minutes. I finally got the letter, and this is the respond from FNB. Thank you, Budget, for ruining my name

I acknowledge receipt of your complaint; Thank you for taking the time to let us know about your recent experience with FNB. I would like to apologize for our service not meeting your expectations and appreciate you taking the time to share your concerns.

Please be advised that we unable to issue the letter as there has been a debit order unpaid in the month of October 2024. We have noted that you have provided us with the letter from the service provider and regrettably, we would not be able to issue the letter of good standing as the account was not in good standing.