Bad service

I am disappointed the way their stuff communicate with consumers,the way you're treated when taking the insurance is way different than when having to claim,they will search for loop holes that may lead to them not paying off the claim. I had an accident in March 2022 and 3 month later I am still without a car.They took my car from one panelbeater to another where it took the insurance almost 2 months to approve the claim after assessment. I took on car hire in case of an accident and now when I ask for assistance in mobilization since my car is still with the panelbeater they keep sending me from one person to another, yet am still paying the insurance worse I had an increase by R400 in my premiums,and on the other side I had claimed a month before I had accident for damages on the car due to a strike.Imagine having to pay 2 access fees at the rate of this service,it's just heart breaking.Now I have to use public transportation for all my needs whereas I have a car and an insurance of which both am still paying for. The response I get from customer service is that it is non of their concern that the panelbeater is taking long and it's now out of their control,whereas I was told to contact the insurance if I am unhappy with the service of the panelbeater,but in this case it's both providers. This is all such a ****.