Bad service

The worst ever I regret leaving standard bank for you guys, my claim was rejected because of 1 reversal that was made witch I have arranged for to be take and was debited 3 days later and even the following month was debit even after my claim was rejected, and for them to make me believe that it will pay after being notified the amount for access I needed to pay which I agreed to, still they have it in them to reject and debit my money, I had to reverse that last debit, why debit when my claim was rejected, lord help me never to do business with budget. I was told to escalate the matter with the consultants manager, I've requested to fir the Manger to contact me and it's been 2 weeks waiting.