Bad service

On 20.01.2022, I wrote a complaint in this platform about Budget car insurance. I still have not received any feedback. I called them yesterday but the lady dealing with my case was not available. This is very disappointing for a company that never fails to debit my account every month. I am now without a car for 2 weeks and Budget is doing nothing about it, they are the ones who sent my car to this repairer thus they should be the ones pushing this repairing company to organize me a car instead they just told me that the repairer must organize me a car. I am again incurring more costs as I have to use metre taxis to move around. I took the courtesy car option for a purpose to avoid these inconveniences. No one has come back regarding the receipts I was asked to submit which I submitted.

This is really an hurtful service for me especially with the repairer who advised that the car was fixed but same day the light came up, my car is with this repairer for 2 weeks. The manager of this company has no customer service, no one has even tried to call me except for the whatsapp message I received yesterday asking me to come for coffee to see that they are working on my car.