PN
Pavna N
1 reviews | Active since Jan 2020
30 Apr 2024, 14:37
Bad service
I recently relocated and changed my car insurance company to Budget Insurance. All was well, I was required to upload my tracking unit certificate online, which I did a on the 03 April (This always shows clearly on my online profile, mind you) I set my debit order to go off the the 27th of every month and do they not conveniently SMS me on the 27th April to state my tracking unit cert has not been uploaded, therefore my premium and cover will change. I have spoken to the agent I dealt with and she requested the certificate on email which I sent on Saturday morning (08:04). I followed up yesterday and up until now, no response.
Helpful (0)
Replies (5)0
Replies (5)
Budget Insurance's replyOfficial
30 Apr 2024, 14:42Hi Pavna,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply30 Apr 2024, 14:42
Official
Hi Pavna,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
PN
Pavna N's updateReviewer Update
30 Apr 2024, 15:53Absolutely pathetic. I received a call from complaints just to tell me to upgrade my tracking unit which was never stated from the get go by Nazerene. AND she , as my consultant was also supposed to manually updat my profile with the tracking certificate. Is Nazerene or Budget Ins going to cover the additional cost ??? That's what you get for hiring *********** staff.
PN
Pavna N's update30 Apr 2024, 15:53
Reviewer Update
Absolutely pathetic. I received a call from complaints just to tell me to upgrade my tracking unit which was never stated from the get go by Nazerene. AND she , as my consultant was also supposed to manually updat my profile with the tracking certificate. Is Nazerene or Budget Ins going to cover the additional cost ??? That's what you get for hiring *********** staff.
Budget Insurance's replyOfficial
30 Apr 2024, 16:00Hi Pavna,
We understand your frustration and your complaint has been escalated. You will be provided with feedback.
Kind Regards,
The Budget Team
We understand your frustration and your complaint has been escalated. You will be provided with feedback.
Kind Regards,
The Budget Team
Budget Insurance's reply30 Apr 2024, 16:00
Official
Hi Pavna,
We understand your frustration and your complaint has been escalated. You will be provided with feedback.
Kind Regards,
The Budget Team
We understand your frustration and your complaint has been escalated. You will be provided with feedback.
Kind Regards,
The Budget Team
PN
Pavna N's updateReviewer Update
08 May 2024, 10:48Hi Budget team.
I don't think you understand how frustrating this is. up until now I have not received feedback. I will probably die before i do.
I don't think you understand how frustrating this is. up until now I have not received feedback. I will probably die before i do.
PN
Pavna N's update08 May 2024, 10:48
Reviewer Update
Hi Budget team.
I don't think you understand how frustrating this is. up until now I have not received feedback. I will probably die before i do.
I don't think you understand how frustrating this is. up until now I have not received feedback. I will probably die before i do.
PN
Pavna N's updateReviewer Update
08 May 2024, 12:07JUST AN UPDATE since the clients have to beg for feedback :) I spoke to another agent now who tells me my vehicle is still covered with a decent cover but its abit higher because we have it without the tracker. Again, is Nazerene or someone from BI going to cover the additional cost ?? Quick for money but pathetic with customer service.
PN
Pavna N's update08 May 2024, 12:07
Reviewer Update
JUST AN UPDATE since the clients have to beg for feedback :) I spoke to another agent now who tells me my vehicle is still covered with a decent cover but its abit higher because we have it without the tracker. Again, is Nazerene or someone from BI going to cover the additional cost ?? Quick for money but pathetic with customer service.