GF
Gerald F
1 reviews | Active since Dec 2015
09 Dec 2015, 13:31
Bad service
Good day<br> <br> Hope you are well.<br> <br> This claim was initiated on the7th of November already. I understand that there were a few things that needed to be clarified in order to finalize the claim but this now becoming ridiculous. <br> <br> This is not acceptable and I will NOT wait until Friday for this claim to be finalised. I want this to be closed off by COB tomorrow (09/12/15). I think I have been patient enough up until now.<br> <br> If this matter is not resolved I will escalate this.<br> <br> Kind regards <br>
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Replies (1)
Budget Insurance's replyOfficial
10 Dec 2015, 14:30Hello Geraldf33,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are giving our urgent attention to your claim.
We understand the urgency of the matter and have to agree with you, it cannot be easy to be without a vehicle, especially during this time of the year.
Please expect a call from our claims department before close of business today.
We invite you to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are giving our urgent attention to your claim.
We understand the urgency of the matter and have to agree with you, it cannot be easy to be without a vehicle, especially during this time of the year.
Please expect a call from our claims department before close of business today.
We invite you to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Budget Insurance Team.
Budget Insurance's reply10 Dec 2015, 14:30
Official
Hello Geraldf33,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are giving our urgent attention to your claim.
We understand the urgency of the matter and have to agree with you, it cannot be easy to be without a vehicle, especially during this time of the year.
Please expect a call from our claims department before close of business today.
We invite you to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are giving our urgent attention to your claim.
We understand the urgency of the matter and have to agree with you, it cannot be easy to be without a vehicle, especially during this time of the year.
Please expect a call from our claims department before close of business today.
We invite you to contact our Customer Relation Specialist should you require further assistance.
Kind regards,
The Budget Insurance Team.