Bad service

In August 2022 I was in a car accident. I claimed with Budget Insurance, they paid. But since the I have not received my Access amount I paid R9000 wonke. No one is communicating with me about my access. These people are usually only interested in receiving premiums and not a good service to its clients. Even my car, they didn't buy change the door that was distroyed in an accident. They fixed the old door, now when it raining water comes into my car.