Bad Service

I am very unhappy with the service received from Budget insurance.On 3 December 2019 I was involved in accident and submitted my claim same day.They were poor in giving communication and feedback with regards to my claim.I was the one who had to keep calling eventually because I was being a nuisance they declined my claim saying that when I took out the policy I has said that I have had over 7 years of uninterrupted comprehensive cover and they could only trace back 4 years which they clearly stated that it means that I gave them incorrect information which meant my premium was less than what I have paid which means there is a shortfall hence they will not repair my car.To my surprise I was shocked because I knew that I had always had comprehensive cover.I was told if I could prove the gap in years they will review my claim.

Luckily I was driving home to KZN and went to the banks and dealerships to trace the gap that was missing.Eventually submitted the evidence and only then my claim was approved.After the approval of the repairs I thought my nightmares were over but No it was the beginning.On the 2nd of January 2020 I received an email requesting photos, details of the third party and all other required information which I submitted on 3 January 2020 and was advised that they will do a recovery.On numerous occasions I have called to find out what is the status regarding the recovery as my car is almost ready. Every time I call I am told that the consultant is busy on another call and they will call me back and they never do.I have sent emails with no reply as well. I am disgusted and disappointed with the service received by Budget Insurance and would not recommend them to any one.