Bad service

Hi

I have a Pre-Owned Mechanical Breakdown Warrantee policy but they say that the debit order reject due to insufficient funds and i have checked on my bank statement and notice there was enough funds in my account for the debit order.

And at the moment I want to claim and they say my policy has been put ON HOLD due to non-payment, I asked if I can make a EFT payment and the team leader that spoke to said yes and the agent that I spoke to said no. They want to debit order my account but only next week Tuesday with a double payment, meaning I still can’t claim but there was funds available but it rejected.

I can also provide you with my bank statement as proof that there was funds available.

Regards AC Nicholson