Bad service

On the 29th of April 2019 one of my bakkie insured with Budget got bumped by another car behind and bumped another car in front, I then reported the claim same day and the accident report was registered together with the person who bumped my bakkie as he acknowledged he was wrong. The car was towed from my house by budget towing truck for assessment.

I was given a courtesy car which I was told it’s only for 15days as the claim shouldn’t take more than that to be finalized. The process took more than 15 days as they are delays from budget site still looking for recordings of the day I took the cover as I was told the driver of the bakkie wasn’t the regular driver and I was advised during taking the cover that I can allow anyone with RSA drivers license to drive the car. They extended my courtesy car with 6 days and still couldn’t finalize my claim within the 6 days and I had to return the car back to Avis as they told me they can’t extend any longer I must just wait for them to finalize without having a car. I depend on the car to work and make living, I don’t have a car and my claim is still not yet finalized and no one keeps me in the loop, I’m the one calling now and then to make follow ups. One Gentleman who is one of the sales person called me to offer me cover on my other 2 bakkies which are not insured with budget has been the one calling me to ask if they have finalized my claim and he will call them on my behalf because as he is looking at convincing me to insure my other 2 bakkies with them.

This is my 1st car claim with budget since taking the cover 4 years back and never ever missed any premium but the experience I have received so far is really sad that my business is suffering due to bakkie as budget is taking forever to finalize my claim.

I have sent all required documents in time and it’s not my fault that they are taking time but now my business has to suffer because of their delay, the communication is very poor.

The complaints here at Hellopeter really shows how bad budget has serviced them and it’s amazing how bad and poor communication is on all complaints