Bad service

Instead and amount R773.00 was taken off my account. When I called in a guy by the name of Lester Mclaren stated this was the correct amount to be debited off my account as only after October my premium will go down to the premium stated on the letter. <br> How can this be ? That is a difference of a R136.00 that you just taking from me. <br> <br> I asked for my contract to be sent through with all the changes as well and both Nivashnee and Lester failed to send the policy. I even asked Lester to check with me as I am not receiving it and that seemed to be a huge problem for him. <br> <br> <br> I want a clear written explanation as to what is going on with my premiums I want to see how you can just take any amount you feel like out of my account, I have not even budgeted for this extra amount.<br> <br> I spoke to a Nwabisa Bali who was very rude and abrupt with me, no-one is listening to my question, I am treated like an idiot. <br> This is all I am looking for:<br> 1. Show me where you inform me of the R773.00 premium. <br> 2. The last premium I was given was R619.00 which was too late for the debit order to be changed<br> 3. I need my refund<br> 4. I need to new policy docum