Bad Service

Disappointed client- i just recently joined Budget insurance insuring my car. My car had mechanical breakdown, i called for towing at 09:30 am they said they logged the case. i receive an sms at 11: am "hello we have received your breakdown tow service request and are busy locating the nearest assistance provider to assist you" mind you it's after after 2 hours waiting for assistance. I called around 12:00 pm they told me there are system issues, no help and i called @ 01:30pm still the same system error and they now telling me of extra costs for my towing, i ended up cancelling the towing. what a way to start a relationship.