Bad Service

I am currently a budget policy holder and i am not expiriancing the most appoling service by them..

I had a car accident 3weeks ago, and lodged claim i submitted claim, with budget but i never get feedback no anything, when i call only then i get assistance, 3weeks later an assesor by the name of Shaun davel after i followed up again no feedback nothing goes and ask questions like were do i park my car afternoon or were i park car at home and who can confirm... This is so frustrating as what do the relevence of those questions come from, i am told its a procedure i feel budget claims process must be reviewed, and i feel they just trying to find ways to delay my claim.. This has left such a soar taste in my mouth yet we told budget is the best, the claims handling so awful and no Compassion or sense of Urgency fro. SHAUN DAVEL, I went and lodged complaint and i was told manager by name of Keira Kreil will call, and she hasn't even now..

I would like everyone to no the ****pie claims process budget has that it must be reviewed and also gona right a review with the ombudsman, the point of insurance is to help in such events not frustration they give.

Action must be taken