Bad Service

Budget insurance has got this online service where one can submit their claims, queries etc. I thought this was implemented to make things easy for their clients however it seems as if it was created for inconvenience. I have been submitting documents queries via email support, online , telephonically and no one seems to bother calling me back with regards to the claims outcome. Tuesday I received a call from one of your consultants by the name of Calvin Herman requesting police case number which was provided later that day via email and website and other docs relating to the claim, still no feedback . Yesterday I made two follow up calls and was promised that Calvin Herman will call me back , still waiting. I emailed him personally and he never bothered to reply nor Acknowledge my mail even your claims department .When I spoke to your claims dep they made as if this claim is very urgent therefore they need case number to finalize the claim and I adhered to everything and ontime. I don't know what to do now. I'm just disappointed at Budget insurance customer service. I really don't know why we have insurance when it's time to claim it becomes a problem or the insurance play delay tactics. CAN SOMEONE REPLY TO MY MAILS‼️‼️‼️