Bad Service

I was involved in an accident on the 27th November 2017 , my car was towed then and even today 04th feb I haven’t received my car Back , they told me who is fixing my car but those people are *********** , Budget never called me through this whole process I have been the one calling them, following up , I don’t understand why I should be the one following up with their third party when I am not contracted with me , I Pay Budget on a monthly basis without fail , but the service I am receiving is appalling to say the least ,They don’t make follow up to check how far is my car , o doubt they even check with their third party to even check how far they are ! I am convinced I am just a number to them as long as they get their monthly installment they are good ,it’s going to the third Month without a car but best believe they’ve been getting their installment , what the F I’m I actually paying for ?