SN
Sphumelele N
1 reviews | Active since Jul 2015
22 Jul 2015, 15:48
Bad service
I had an accident with my mom's car on the 26th of April. The insurance approved the claim and recommended KZN Supastraight to fix the car. They only took the car for fixing in mid June and promised to finish it before the end of the month. When my brother went to find out about the status of the car, they told him that the car will be ready by last week Friday, only to find that there was absolutely nothing that had been done to the car. We are still paying for the insurance but if the car is still not fully and satisfactory fixed by the end of this month, we will not pay the insurance and we promise to take legal action.
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Budget Insurance's replyOfficial
23 Jul 2015, 09:09Hello scndlovu4,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Team have attempted to reach you telephonically, with no success.
We understand that the matter has in the interim been escalated to the Assessing team who will ensure an accurate update on repairs are provided as well as obtain proof of when part were ordered etc.
We acknowledge the frustration and express our sincere apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Team have attempted to reach you telephonically, with no success.
We understand that the matter has in the interim been escalated to the Assessing team who will ensure an accurate update on repairs are provided as well as obtain proof of when part were ordered etc.
We acknowledge the frustration and express our sincere apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply23 Jul 2015, 09:09
Official
Hello scndlovu4,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Team have attempted to reach you telephonically, with no success.
We understand that the matter has in the interim been escalated to the Assessing team who will ensure an accurate update on repairs are provided as well as obtain proof of when part were ordered etc.
We acknowledge the frustration and express our sincere apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Team have attempted to reach you telephonically, with no success.
We understand that the matter has in the interim been escalated to the Assessing team who will ensure an accurate update on repairs are provided as well as obtain proof of when part were ordered etc.
We acknowledge the frustration and express our sincere apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team