Bad service

<p>Saturday the 06th of August 2016- I was at the Eastgate Mall, came out my car didn’t want to start, I called the insurance at 16h13 the consultant told me she will call me back in the next 10minutes- she only called me back @ 16h50. The security at the mall came to assist cause clearly no one was coming to assist- I was in the car with my disable son I do not take kind to the tone the consultant used when I told her she is way over her 10minutes. This is the 2nd time this is happening the 1st time I waited 2hours for assistance imagine if I was stuck on the side of the road what would have happened?????</p> <p> </p>