Bad No good communication

I was looking forward to a better business with the insurance. Budget insurance's personnel entered the wrong model for the car. I realized this later after one instalment went through, I called the insurance that the mistake was not from my side, they should listen to the recording. They said they will listen to the recording to confirm if the mistake was from their side after 11 days. They deducted the premium few days after the conversation before the 11 days. I was disappointed for their lack of good communication. They didn't confirm anything to me before they deducted the money. Then I switched to another insurance.