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Andre D

1 reviews | Active since Apr 2012

24 May 2017, 13:16

Bad news Budget

<p>During April 2016 my wife had an accident and drove over foreign,unknown &nbsp;objects in the road. Budget now claims that the damages is not related to the incident,even after I have submitted various independent reports obtained from 5 seperate individual service providers. The case was with the Ombudsman,but as you know,the Insurance Companies pay their saliries,so why will they support the public!!</p>

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Replies (6)
Budget Insurance
Budget Insurance's reply24 May 2017, 18:04
Official

We acknowledge receipt of your complaint.

We will be in contact with you during office hours to discuss the matter further.

Kind Regards,

The Budget Insurance Team

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Andre D's update25 May 2017, 10:55
Reviewer Update

Please do,but only if you agree to settlement negosiations

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Andre D's update25 May 2017, 12:56
Reviewer Update

Still awaiting your feedback

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Andre D's update25 May 2017, 12:59
Reviewer Update

Gross Neglegence and Reckeless Endangerment - legal consequinces??

Budget Insurance
Budget Insurance's reply25 May 2017, 13:21
Official

Update:

We have had the opportunity to investigate the matter and cannot fault the decision made not to pay for certain damages that was excluded from the claim.

The claim was referred to the Internal Dispute Resolution department who had reviewed the matter, and could not fault the decision either.

You have redirected your claim to the Ombudsman for Short Term Insurance, who could not fault our decision to exclude some of the items that you are claiming for and the matter was ruled in our favour.

We have also reviewed the matter and we cannot fault the decision herein.

Since all avenues were exhausted herein, and taking all of the above into consideration, we confirm that we are now closing our file.

Kind Regards,
The Budget Insurance Team.

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Andre D's update25 May 2017, 13:25
Reviewer Update

Expect legal action as the file was already handed over to my legal team - gross negligence and reckless endangerment as well.