Bad medical assist ... I mean No medical assist from Budget Insurance

Was involved in an accident last week Tuesday. Medical assist failed to send help after promising and never followed up. Now all I'm getting is an apology. Oh and they have escalated it ... In the meantime I waited hours trying to move as little as possible and the finally five hours later was taken to Trauma at Vincent Pallotti where I received awesome service. After my X-rays it showed that my op I had done two months previously had shifted. Budget ... You making me wonder if my life means just that " Budget"