Bad Insurer

I contacted Budget Insurance on the 17th of February to update my residential address. Following the change, my premium increased, which I wasn’t happy about. I then requested a cancellation, but after speaking with a representative from the Retentions Department, they offered me a small discount to stay.

Although I wasn’t completely satisfied with the discount, I was advised that since I was due for a premium review in April, I should call back then for a more substantial discount.

Today, I called to follow up on the review, only to be told that there is no discount available due to my current location being classified as a high-risk area. This is confusing and disappointing, considering that they were previously able to offer a discount for the same address and even assured me of a better deal during the review.

Given the inconsistency and unmet promises, I have now requested cancellation and a refund so I can move to another insurer who won’t penalize me simply based on my location. Now they are refusing with my refund