BAD INSURANCE EXPERIENCE

i am highly disappointed in the service i am getting at Budget Insurance. I dont even know where to start. On the 3rd of August i put in a claim regarding my car that had a cracked oil sump.

on the 5th of August i received a call from Kavish Singh telling me that he will be assisting with the claim. on the 7th i got a call from telling me that i need to make a payment to dealership for the diagnoses to release my car, of which i did the same day and the amount reflected the next day. on the 8th of August they communicated with the dealership to pick up the car and take it to where it needs to be fixed. i received an SMS from them stating "Hello we have received your Upliftment Tow Service request and are busy locating the nearest assistance provider to assist. Budget Personal Insurance. according to my understanding from there i am longer involved and trust my insurance to take care of everything.

on the 16th of August i received an SMS from Budget stating that " we trust that you're happy with your claim settlement. Feel Free to call us on ***.

Yesterday i call them to let them know that my car hire is expiring and my car is fixed yet can they extend it . I spoke to Bonjo Makgabo from repairs and i was told it cant happen. I then contacted the call center and spoke to Averial Donsen who sent an email for extension authorization and i was told i would get feedback before end of business as my car Hire expires on the 6th of September, I was not connected and decided to call again around 11:33 and spoke to Nyagashni Pillay who confirmed the email was sent and is waiting for authorization, but no feedback was given to me till i called this morning and Spoke to Jamey Chetty who conveyed the message that i was not getting an extension because i had delayed paying the diagnoses fee from my dealer. To my understanding i was told on the 7th paid the same day and the car was collected the next day. Where is the delay in that.

I learnt today from the repairs that they had only authorized the Sump and the repairer released that the Engine was damaged too hence the authorization on the 28th.

Now they dont want extend my car hire which expires today .