Bad Faith and ********* practices

Dear Lerika and Mr Mohammed, Budget

I phoned on the 25th March 2023 to inquire why my insurance was not cancelled after I saw a debit order going through.

I just spoke to Nomsa now and she cut the phone on me.As I refused to keep speaking to Lerika nor Mohammed as they are ********* and act in bad faith.

I told Lerika on the 25th March 2023 that I sent her an email that she conveniently did not see nor respond to.On my conversation with her I made it clear that I don't want to speak with dispute claim department as I want to cancel as indicated already on the 24th Fe 2023 on the email she conveniently did not see.She kept asking me to speak with dispute as they will ask her why she did not send me to them.I kept explaining to her telephonically that i am not interested in being with budget after i received a service that i had to beg getting.

Since the lodging of my claim where I had a service provider recommended by budget that was drink on the call of confirming the appointment and also did not even bother to acknowledge the appointment date set.During that time my house was flooded.The very same insurance that kept taking my money every month.

After 5 days of waiting I finaly got assessor from a service provider that made claims that were not true about the condition of the roof as I did indicate to budget upon lodging of the claim that I did maintenance on the rook in Dec 2022.

This is now the second month now that budget has ****** my money after canceling on the 24th Feb 2023.

Conversations with Nomsa is that budget requires for the cancellation to be on recording with Muhammed and they claim they called me on the 25th March to confirm my cancellation. Now Nomsa tells me I need to be on recording with Mohammed in order for my cancellation to be acknowledged.

That was not the same practice when I took the insurance and definitely not explained any where in contractual documents.Busget insurance is acting in bad faith

Not in good faith practice is not considering my emails and telephone calls as officials is mind boggling to me as that is not standard practice and definitely was not spulated in the policy documents as everything was sent on email however cancellation policy is almost impossible this is done on purpose to ***** customers.

Consumer's must be very vigilant on insurance companies like budget that have ********* and deviating requirements.

I am going to do the below if I don't get my refund of March and April debit order refund of 2 months:

I am going to initiate to the regulator bad faith insurance and also with CIPC I will initiate a statutory demand to initiate winding procedures for a debt that you have failed to pay me.

I will also expose budget insurance on social media on your bad faith insurance and *********ly practices refusing to acknowledge my cancellation telephonically with Lerika and Nomsa and Bredon and on email.