Bad experience as a new customer with budget insurance

As a new customer, I am extremely disappointed with the experience I’ve had so far. I have been debited without providing any authorization, and to date, I have not received any policy documents or confirmation of coverage.

Despite multiple attempts to contact your team via phone and email, I have received no meaningful assistance or resolution. This is particularly concerning as I have not yet taken delivery of my vehicle and had already submitted a confirmation letter to notify budget insurance of this.

The lack of communication, unauthorized transaction, and delay in processing a refund is unacceptable and raises serious concerns about the reliability of your service.