Bad customer service from budget Insurance and the panel beater referred to Jocks Autobody panel beater

I was involved in an accident on the 28 March 2025 immediately called budget was advised to follow normal procedures for accident claims process 31 was allocated an agent by the name of Jo Anne to process my claim at first I was very happy with turnaround time problem started when I submitted documents and everything the lady doesn’t not have good communication skills.You send an email she does not acknowledge receipt of documents no common courtesy not to mention that I would call everyday to follow up she will be busy on the line and never get back to you, When I sent her an email to please respond to my emails she said my claim is with management for review I will get response by the 4 April 2025 before end of business did she call or sent a response that day no.I had to call again on that’s day that’s when she respond to say I will get response by 07 April 2025 again that day I patiently waited was informed that my car was sent to Jock Autobody for repairs.The very same panel beater with bad reviews that customers complains about,I don’t understand why will@Budget Insurance keep on referring their clients to a business with bad customer service and bad reviews to cut the long story short I contacted the panel beater yoh the lady that picked up had a bad attitude and put me on hold for quite some time they hanged up.I called again was told my was received and on processed of being assessed for internal damages they will update me and share quotation still today my car was stripped and parts where ordered can you believe I haven’t received quotation or information of what was ordered am in the dark budget insurance is helping as the lady jandling my claim doesn’t not communicate when I call the panel beater they say they communicate with my insurance because is the one paying mind you I will be paying excess fee to them this is how they treat me.Please make understand why am o charged to pay for a tyre that was affected in the accident .How fair is this whole process or is me that don’t understand their processes.I believe am a valuable client to budget been with them day 1 I bought my car from 2022 I deserve to be treated like I matter not one single day did I miss my premiums.I am promised that my car will be ready on the second week of May of which I don’t believe i have lost hope in Jocks panel beater as I have read bad reviews and scared that what if my car never be the same again . If only they communicate communicate as a customer is not my job to chase responses from both budget and Jocks