Bad customer service 🤬🤬🤬🤬

I reinstated my account with Budget, Monday I called to inform them am getting a new car so instead of the debit going off August it should commence this month, we agreed for the 15th , then budget decides to debit me today without warning...I had like R80.00 in my account...now my account is in negative balance.

I call them now am told it takes 48hrs because they need to listen to the recording then another 5-7 days for a refund... Firstly if the consultant was not sure, she was supposed to make sure so that I could of made arrangements for funds to be in my account now I need to hustle money for my account not to show a negative balance...

When they want your business they make all the promises in the world but when they **** up all they say they ****** understand...I was in doubt if returning to them clearly I should if stayede away