Bad customer service

Yesterday I went to visit my parents and brother's grave at the Southpark Cemetery only to have my car keys locked in the car. One of the guards at the cemetery borrowed me their phone to contact Budget. I called Emergency Roadside Assist and spoke to Wendy who told me she cannot find my policy then asked me whom am I insured with. After giving my ID number and registration she advises me to contact Claims which I asked her why am I going through Claim when all I need is assistance as I'm stuck at the cemetery with my three daughters locked out if the car, she then pretended that she could not hear me even though I could clearly hear her perfectly on my end then she dropped the call on me. I would like to have my policy with Budget canceled immediately because clearly your staff does not care about your vulnerable female clients.