Bad Customer service

Ive been a budget customer for 3 claim free year without skipping monthly premium. On 12 December 2024 i was involved in an accident in Carltonville and budget towed my car to Potchefstroom even though I informed the claims department that Potchefstroom is too far for me since I reside in vanderbijlpark and I was informed not to worry a driver will be allocated to take me to Potchefstroom once my car is repaired.

Now on the 30th of December 2024 I was informed that due to assessor's reasons budget will pay the quoted amount but I'll have to fix the car myself. And I was further informed that the car will be towed back to me on Monday 06 January 2025 at no extra cost to me. And that I have to contact the claims department to give address to where the car needs to be towed to.

On Saturday 04 January 2025 around 9am I contacted the claims department to give the address and I was told my car will be delivered to me within 48 hours. I made arrangements with a repairer for Monday 06 January 2025 as per Budgets Insurances instructions.

On Monday 06 January 2025 around 13:00 more than 51 hours later I contacted the budget claims department to ask about the where abouts of the towing since it's now delaying my repairer time as we were awaiting for the car around 10am

After holding the phone for more than an hour I was informed that I Budget cannot cover the whole towing expenses something that was not committed to me prior. The consultant told me that towing company will contact me before end of day now its 17:00 no has contacted me.

I've experienced the most unreliable service ever