Bad customer service

I am a new client with a policy that will commence on 01 December 2019, but I am already prepared to cancel the policy and rather go with another insurance. The consultant gave me a great quote for my car, which us the reason I took up the policy. The policy had the year of my incorrect (which means the consultant captured the information incorrectly). I then asked them to correct the year of the car and color, subsequent to this they tried to increase my premium. However after listening to the recording and taking responsibility for their mistake, they lowered the premium. They sent me a second policy document with the incorrect color of the car, I then called in to try and correct, to which again they wanted to increase my premium. I refused that they increase my premium based on an error on their side. They said they will listen to the recording and get back to me. I called again today to find out if the color has been changed and still it has not changed and again they want to increase my premium. I am writing this to inform budget so that they can improve their client service and for other prospective clients to look out for such errors.

If this is not resolved within the next 2 days without my premium increasing, I am canceling the policy. Thank you.