Bad customer service

So I registered with budget insurance few years ago and was told that my access fee would be R1800. Then I had a broken fridge that only needed a gas refill, when I tried to claim with the insurance I was told the access fee is about R4600. Few months later I tried to claim for a toilet flush system and a solar geyser glass which is broken and I was told the access fee would be R2400. I sent them an email to complain about their services on the 20th January 2022 but till today no one has ever bothered to contact me back.