MJ
Major J

1 reviews | Active since Feb 2024

18 Jan 2025, 06:01

Bad Customer Service.

They have had my car for over 27 days without making any repairs. Initially, I arranged a car hire from December 10, 2024, and returned it on December 22, 2024, with the intention of using the car again for the remaining 15 days in January 2025, hoping it would be ready by then. Unfortunately, the car is still not ready, and now they are refusing to assist with a car hire extension, showing no consideration for the situation. Additionally, they appointed an *********** repair service without my consent, and some of the repairs were not done properly, while others remain incomplete. These delays are incredibly inconvenient, especially when no one is showing any consideration for the car hire extension.

0
Replies (1)
Budget Insurance
Budget Insurance's reply18 Jan 2025, 08:03
Official
Hi Major

We acknowledge the receipt of your complaint.

Please note that we have escalated the matter to the relevant department.

Kind regards,

The Budget Team