Bad customer service

My name is peter malahlela. I bought a car on January 2018 insuranced with budget insurance. I paid all my premiums in full every month with no problem. During on the 3 of july 2018 I was involved in an accident on my way to work. I called their claims center for assistance with towing the car and claim registration, the agent where not useful they kept on transferring me to the other. After 4hours that's when I got assistance. They just towed the car to the test center and said nothing, no feed back nothing. I had to call them frequently to ask about the claim they told me different story per consultant. I tried complaining there was no help. My access was R10.000 when I claimed it changed to R16000. Since from the 3 mg car is not fixed when I call them they say they waiting for Ryn. Up until now. I called them today they said it's still gonna take 15days. I really regret why did I find my self at budget insurance. Poor service.