Bad customer service

I cancelled my insurance policy on the 15th of October 2025 and the consultant i spoke said i need to rate her first before the option to request a refund will be available. I did rate her but i never had any option to request a refund, i even sent her an email but she never responded. I am so disappointed with Budget Insurance. I need my refund for the 15 days that is remaining since my policy was cancelled on the 15th.