Bad client service from budget insurence

On the 26January2019 i was involve in a accident with my vehicle i did submit my claim and everything went well but after a month i did not get any follow up on my claim whereby i have to contact budget everytime they had excuses.3 Months has past now and still nothing whereby i contanct them on 2019-04-10 and the person to whom i spoke told me that her manager is gona contact me but it waa unsuccessful he did not.Later that day i recieve a whereby they wanted to sell a policy to and i decline it because of their bad sevirce towords me as a client who paid every month.That to whom i speak to did understand me and put me threw to claim department where i spoke ti them and that lady told me she is gone send Tekton panelbeaters where my vehicle is been repaired for 3 months now but she did’nt come back to me so for me ist worst client serverce i had ever experience in my life. The following day i lay a complaint on budget complaince line i did get a refno:11122 and also unsuccessful till up until now