Bad claims experience by budget insurance

Here we go again. I had an electric drill ****** from my 3rd floor balcony by I suspect contractors who were working there previously.

I’ve lodged a claim and now the games begin.

I’ve had to and from communications with a claims consultant named Namane.

Either he cannot read or he’s just making life difficult for me.

Suffice it to say he now wants me to complete a spread sheet which doesn’t print so even if I had a printer I couldn’t print it. Also it cannot be edited for some reason.

Here I am, a 73 year old being expected to complete a spread sheet which is beyond my ability.

I did lodge a complaint and was told up just write it on a piece of paper and send this.

How heath Robinson this is.

If a form is required why not just send me a claim form that I can complete.

I certainly hope the budget management take this namane to task.

Oh and it’s been 2 weeks already and my claim has still not been evaluated.