Bad claim experience - exceptionally slow service

I had a minor accident on 25 February 2016 and my claim was only approved on 11 March 2016, 16 days after the accident. I had to call Budget Insurance numerous times to find out what is happening with the claim as I had not taken out the courtesy car option.<br> My car was taken to Edenvale - I live in the Westrand, for repairs and now I can't get hold of the workshop manager to find out an estimated time for repairs. In this time I have spent R3000 to hire a car (Budget really should tell people that the whole claim process takes at least a MONTH and then advise people to take the courtesy car option!). <br> I am now expected to collect my car in Edenvale and have no estimate on when the car will be ready. For my first claim EVER this was a shocking experience!!! 20 Days without a car and slow slow slow service!!