Bad Claim experience

A week ago we had a power failure and when the power was restored, we obviously had a power surge as my TV started playing up and my dishwasher wouldn’t start. We reported the TV to budget claims and arranged for a Bosch agent to evaluate our dishwasher that was stuck on a CL status. The Bosch agent determined that the board was defective and this would probably affect the heat function. They did indicate that in all probability the damage resulted from a power surge. It’s pertinent to note that I also had to replace my circuit breaker.

Now budget has declined all claims due to wear and tare.

Whilst they did send an assessor to evaluate the TV, they did not do so for the dishwasher nor the costs of replacing the circuit breaker or for the dishwasher evaluation. How they could conclude that the dishwasher damage was due to wear and tare is beyond me. I’d have thought that as the TV, dishwasher and circuit breaker all failed at the same time it would be disingenuous to conclude that the failure could not have been as a result of the power surge.

This decision is quite obviously done to reduce liability for what I would think was a very reasonable claim.

It’s almost as though they have taken a decision to deny all power surge claims. This was very obvious in all the telephone discussions I and my wife had with their personnel.