BAD BAD BAD BAD SERVICE FROM BUDGET INSURANCE

My claim was registered on 09/09/2017 claim number ********** 48/5 on policy ********** 48 and I was told that the person called Alexanda, since the claim was registered Alexanda only called twice when she was saying she is the one who is going to assist and also when she notified me that the car has been written off. all along I used my money to do follow ups until today I spent morethan R5000 on calls to do a follow up. No one doesnt want to help me on this claim and worse part each time I call i will be told to hold then the next thing I receive new story to say I must do what. i mean if you are running a business you should provide a feedback on customers on the next step not the customer to call and ask the way foward. Last week I was told that the documents have been sent to finance for payment the next thing the document have been retrieve back cause I need to submitted the spay key so that the car can be settled i submitted the key then the new story came to say I must fill in number plate documents, I sent the number plate documents back the next thing I need to submit the copy of ID. The next thing I need to submit vehicle registration documents, how can i have registration documents whereas the car is not mine is for the bank? Today I called then i was told that the documents were not received. how can the documents not received whereas I sent the email to carols email, claims email and policy services email. if budget treat their customers like this then I would not recommend anyone to use it anymore. I was also told the car will be settled before Friday 20 October 2017 as it take 3 days after receiving the keys and I guarantee 100% that it wont happen and what pity is I dont have a car anymore, the courtesy car I have had returned back last week thursday. There is a lot that has happened on this claim that I did not mentioned cause I can type the whole day about this claim how it has been handled. CAN SOMEONE FROM TOP MANAGEMENT HELP PLEASE ?