bad attitude towards customers

I was claiming for my windscreen on the 17th of November, and I spoke to lebogang 1st who was rude and kept on asking if I know my email address and if I don't than I must not waste their time.he than transferred me to one of his female friends who didn't want to give me her name .they both started laughing at me and than told me my policy has lapsed when I asked how because it's only been two years and it's suppose to last for 5 years the phone was put down on me

I called again and I spoke to Wesley who managed to explain that my policy was still active he than put me to through to glasfit

I called back again wanting to deal with the fact that I was treated bad by two people whom I hardly knew and the attitude